Terms and Conditions

Welcome to Noureea! These terms and conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms: By accessing our website, you acknowledge that you have read, understood, and agreed to comply with these terms and conditions.

2. Intellectual Property: All content on our website, including text, images, logos, and graphics, is the intellectual property of Noureea and protected by applicable copyright laws. You may not use, modify, distribute, or reproduce any content without prior written consent from Noureea.

3. Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of the product descriptions, pricing, or availability displayed on our website.

4. Ordering and Payment: Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline any order. Payment must be made in full at the time of placing the order, and we accept the payment methods specified on our website.

5. Shipping and Delivery: We make every effort to ensure prompt delivery of your orders. Shipping times may vary depending on your location and the selected shipping method. Please refer to our Shipping Policy for more details.

6. Returns and Refunds: We want you to be satisfied with your purchase. If for any reason you are not completely happy with a product, please refer to our Return and Refund Policy for instructions on how to initiate a return and request a refund.

7. Privacy and Security: Protecting your privacy and personal information is of utmost importance to us. We collect, use, and store your data in accordance with our Privacy Policy. By using our website, you consent to our data practices.

8. Disclaimer: Our products are intended for personal use and do not guarantee specific results. We are not liable for any allergic reactions or adverse effects that may occur from the use of our products. Please read and follow all instructions and warnings provided with the products.

9. Modifications: We reserve the right to modify, update, or discontinue any aspect of our website or services at any time without prior notice. It is your responsibility to review these terms and conditions periodically for any changes.

10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Noureea is based.

Shipping and Refund Policy

Shipping:

1. Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.

2. Shipping Methods: We offer various shipping methods, including standard and express options, depending on your location and the selected service. The available shipping methods will be displayed during the checkout process.

3. Shipping Charges: Shipping charges are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.

4. Delivery Times: The estimated delivery times vary depending on the shipping method and your location. Please note that these are estimated times and delays may occur due to unforeseen circumstances.

5. Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Refunds:

1. Return Eligibility: We accept returns of unused and unopened products within 30 days of the original purchase date. To be eligible for a refund, the product must be in its original packaging and in resalable condition.

2. Return Process: If you wish to initiate a return, please contact our customer support team at [email protected] They will provide you with instructions on how to return the product and issue a return authorization, if applicable.

3. Refund Issuance: Once we receive and inspect the returned product, we will process the refund to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable.

4. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, depending on the situation.

5. Non-Returnable Items: For hygiene and safety reasons, certain products, such as opened skincare items or products with broken seals, are non-returnable unless they are damaged or defective.

6. Refund Exceptions: We reserve the right to refuse a refund if the returned product does not meet our return policy criteria. In such cases, we will contact you to discuss alternative options.

If you have any questions or need further assistance regarding our shipping and refund policy, please contact our customer support team at [support@noureeaa.com]

If you have any questions or concerns regarding these terms and conditions, please contact us at [support@noureeaa.com]